MBA Forums

Sorry for the constant questions but since I am new to this program and this is my first campaign using this, there are a few things I'm still having trouble working with.

In C16 I had some customers with returns and exchanges.  Do I adjust and record these in my C16 report or in my C17(which is when I'll be notifying Avon)

In order for the customers invoice to reflect the true total, I had to correct them to reflect the items they refused or didn't want.  This of course made their invoice correct but by doing this it alters the C16 purchase order/sales/earnings/returns etc so that mine doesn't match Avons.

The same question with exchanges - a customer bought an item in C16 she wants to exchange for another colour.  She already paid me for it.  Do I report the exchange in C16 or C17.

I hope I'm not sounding too confused and you can make some sense out of what I'm trying to say  ::)

Kim

If you add them to C17 they show up in Delivery Report.

Once a Rep reported adding Refund items from last campaign to her personal order so she would not forget them and also have them added to PO report.  This might work for you.

Cheers,
Stan