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Title: Help I can't back up my files Post by: debsavon on October 25, 2007, 07:34:47 PM All of a sudden I can't back up my files on this computer. When I hit file backup it does nothing. The restore will work but not back up. What should I do? I'm running Vista but have been for months with no problem.
Thanks, Deb Title: Re: Help I can't back up my files Post by: debsavon on October 26, 2007, 10:09:21 PM I still can't get it to back up. I used this feature alot and all of a sudden it stopped. I'd just do a delete of the whole program but then I would lose this last campaign. I even did a upgrade to the latest MBA today to see if that would work. >:(
Title: Re: Help I can't back up my files Post by: debsavon on October 28, 2007, 11:20:03 AM Stan, Can you help me on this problem? I need to be able to transfer these files from my computer to my laptop for work. Thanks in advance
Deb Title: Re: Help I can't back up my files Post by: admin on October 29, 2007, 01:02:00 PM Is there any Error message displayed?
Cheers, Stan Title: Re: Help I can't back up my files Post by: debsavon on October 29, 2007, 02:01:16 PM No error message at all. I can restore the files but not back up. When I hit the back up from file nothing shows in the window.
Title: Re: Help I can't back up my files Post by: admin on October 30, 2007, 11:46:30 AM Maybe try installing it again (in a different Folder than MBA, maybe MBA2, then Restore your data into that).
I tried it here and seems to work ok. Anyone else run into this issue? Cheers, Stan *Update - just tried it with Vista and Backup works ok there as well. Title: Re: Help I can't back up my files Post by: debsavon on October 30, 2007, 04:33:18 PM I was thinking of doing that but then I lose this campaigns invoices unless I retype it all in again. Can I backup using a back door or something before I uninstall it?
update on issue: I was able to reinstall it and put my restore into it. But I still had to re enter all my info from this last campaign. But it is running fine now. Thanks, Deb Title: Re: Help I can't back up my files Post by: debsavon on November 25, 2007, 03:04:14 PM Bringing this back up to the top because it is still not letting me back my latest campaign. No error message just nothing when I try to do the back up. I am using Vista. Could this be the problem? I can restore but not back up files.
HELP PLEASE !!!!! Title: Re: Help I can't back up my files Post by: Doris_Abbott on December 05, 2007, 02:43:04 AM bumping this back up to the top
Title: Re: Help I can't back up my files Post by: debsavon on January 16, 2008, 02:30:28 PM Could this be a setting that was changed in my Internet options settings? Or some setting from Vista that won't let me backup the MBA file? Still can't get a back up from the MBA on the main drive of the computer. I am only able to use my USB drive program of MBA now.
Title: Re: Help I can't back up my files Post by: admin on January 17, 2008, 05:48:56 AM Tried it here under Vista and I can Backup to USB drive and to local C: drive as well (in my Documents folder). It also let me Backup to a CD-RW. Do you have MBA installed in C:\MBA (the default in installer)? Which folder does your Backup go into?
If you try to Backup into "C:\Program Files\MBA" under Vista it won't work as Vista does not let you change/write to files in this Folder (new security, no changes to files in "\Program Files" are allowed and I don't think you can create new ones there either, only during program install). Hope this helps Cheers, Stan Title: Re: Help I can't back up my files Post by: debsavon on January 19, 2008, 11:30:52 AM No Stan, I would back it up in a folder I have called Avon MBA back up. But when I just hit the backup tab it doesn't even show up in my program to let me search for where I want to back it up. It just as if I never hit the back up tab. BUT I can restore it. That tab works. So I have put the program on a USB stick and now can only use the program from that. Then if I want it on my desktop program of MBA I just restore it since that tab will work. I know this is strange. That is why I thiink there is some setting in my Vista program that won't let the back up tab to work. HUH? I have uninstalled the prgram and reinstalled it several times and still nothing.
This has been some puzzle to solve and I never did like puzzles. Title: Re: Help I can't back up my files Post by: admin on January 19, 2008, 12:52:45 PM Very strange! Do you run the USB drive on your Vista PC or a different PC (say with XP Windows)?
You might try installing MBA again but to a different folder (in the installer it will show the Path "C:\MBA" change it to "C:\MBA2"). You will have to create a second Shortcut Icon on your Desktop for it. Cheers, Stan Title: Re: Help I can't back up my files Post by: debsavon on January 20, 2008, 06:15:20 PM Ok I did this and it seems to be working. I deleted the other one first and reinstalled it but it still didn't back up. So I renamed it and reinstalled it again and it is backing up now. I deleted the one that didn't so hopefully problem salved. We will see.
Thanks Stan Title: Re: Help I can't back up my files Post by: admin on January 21, 2008, 11:03:30 AM Great that it is finally resolved. I was like you and was thinking Vista problem. Then I remembered where other Reps (not with Backup problem) had issues where they would reinstall and it didn't help. Yet when installed in a new Folder it worked and fixed the issue. This happened with XP (both Pro and Home) and even Windows 2000. Looks like the tradition continues with Vista.
Cheers, Stan |