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Topic: Registration Error (Read 673 times)
Madkison59
Newbie
Posts: 45
Registration Error
«
on:
January 28, 2007, 12:07:53 AM »
Stan,
I updated to 2.05 and there was absolutely no problem in the installation. However, when I went to open the new file, I had to jump through a series of hoops and now I don't know how to re-register the program.
When I click on the MBA icon, I get a dialog box asking for my country. I choose USA. Then I get an error message saying "An error (Record not available (33)) was experienced when making changes to the Config file". Then I get a Welcome dialog box which asks me to register the program or try in demo mode. I click Register and then i get another message that says, "Invalid Request. This form cannot be used to insert a record." Then it shoots me to the demo mode automatically. I have my codes....how do I enter it so I don't have to go through this process everytime?
Thanks...Mary
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Madkison59
Newbie
Posts: 45
Re: Registration Error
«
Reply #1 on:
January 28, 2007, 12:09:28 AM »
As an added note, I tried going into setup but I get that same message about not being able to insert a record and it kicks me out of Setup. I cannot get into Setup at all.
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admin
Administrator
Hero Member
Posts: 1081
Re: Registration Error
«
Reply #2 on:
January 28, 2007, 11:30:48 PM »
I would just Restore your Backup from before the Upgrade. I think something may have gone wrong with your Config file.
I have installed/updated it here ok in tests (on XP Home and XP Pro). Every once in a while updates go wrong for a few users, that is why I always suggest doing a Backup first. With the Backup file you just do a Restore and you have all your data/setup back.
If you don't have Backup file send me a copy of your config.tps file (as an email attachement), sometimes they can be fixed. If not I can send you a new one (like original demo, you will have to re-enter your Setup data/defaults).
Cheers,
Stan
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