Normally there is a certain
Returns
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Author Topic: Returns  (Read 624 times)
Lorrie
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« on: December 18, 2009, 05:39:00 PM »
Help with doing a return!  How do you do returns so that the items show up on the next P.O. for uploading...not the campaign that the return occurred?  Or do you have to enter them manually on the Avon website?   Help!!
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admin
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« Reply #1 on: December 18, 2009, 09:22:51 PM »
Normally they go into the Campaign after (if you have delivered the item and then it's returned it will be the next campaign already).

Hope this helps.

Cheers,
Stan
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Lorrie
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« Reply #2 on: January 04, 2010, 05:14:20 PM »
I don't get it?  Yes the item was delivered then returned to me.  I then go to the original sales order for that customer and change the order (do the return).  Am I doing this incorrectly?
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« Reply #3 on: January 05, 2010, 11:45:08 AM »
There are two returns to be concerned with in a return transaction. One from the Customer (give money back/credit account etc.). The second is returning item to Avon for credit.  How you do it depends on how you want the two transactions to proceed.  The normal way is give Customer a return in current campaign, that way you can see it when you Print PO (remind you to return item to Avon for credit).

Hope this helps.

Cheers,
Stan
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